Looking for support for you, your team, or your organization?
I can help you:
- Set your direction and measure your progress through strategic planning and alignment
- Enhance your relationship with your clients through assessing and transforming their experience
- Improve productivity and make positive, lasting changes through
- Solving problems at their root cause
- Assessing tension around change and identifying focus points for action
- Assessing skill and knowledge gaps at various levels of your organization
- Setting goals, identifying relevant Key Performance Indicators, and establishing data collection methods
- Improving communication at all levels
- Increase employee satisfaction and engagement through
- Listening to your employees and acting on what you learn
- Creating processes that engage employees in growing your business
- Improving individual skills in leaders and team members
- Improving group communication and operations
- Create a culture of innovation through
- Continual improvement
- Involving people on the front lines in solving problems
I have a lot more than hammers in my toolbox. My primary tools are curiosity, problem solving, and the ability to connect people.
More specifically, these include:
- Customer and Employee Survey Design and Analysis
- Human Process Improvement
- Training Development and Delivery
- Group Facilitation
- Individual Coaching
I bring my curiosity to work for you so we can figure out which tools are needed to help you build solutions.
Please contact me to discuss how I can help you!
(925) 580-6922 susan {at} susanTblake {dot} com