Survey Consulting

Are you curious about your customers?

Come on in!

There are many vehicles for gathering actionable data from your clients: Stakeholder interviews, focus groups, and surveys – employee surveys, customer satisfaction surveys, market research surveys. The key to each of them is very simple:

Ask good questions, and be prepared to act appropriately on what you learn.

Simple, yes. Easy? Not necessarily.

If you want to:

  • Jump-start a product
  • Add to or refine your offerings
  • Tailor your marketing materials
  • Strengthen or rescue customer relationships

Together we will:

  • Articulate your goal for the survey
  • Define your target respondents
  • Design unambiguous questions
  • Deliver the survey
  • Gather responses
  • Interpret the results so you can ACT on them
  • Build a result-based action plan
  • Follow-up with respondents with specific issues
  • Report back to your customers (to help build future participation)

If you’re curious about your customers but you’re not ready to create a survey from scratch, I can help. Depending on how much or how little assistance you need, I offer three standard packages to get you started:

Level 1 Survey Package – $99 Add to Cart

If you are clear on the Who, What, Where, When, and Why, and you just need some help with the How, this is the package for you:

  • 30 minute consultation to review your Pre-Survey Worksheet
  • Build a survey with your logo (5 questions or less)
  • Deliver to your list or provide link for your website
  • Provide results via PDF report and complete data download via Excel
  • 30 minute consultation on highlights and next steps

If you would benefit from more discussion, design help and guidance on effectively using the results, then the Level 2 or 3 package is for you:

Level 2 Survey Package – $249 Add to Cart

  • One hour planning consultation
  • Build a survey with your logo (10 questions or less)
  • Deliver to your list or provide link for your website
  • Provide results via PDF report and complete data download via Excel
  • 30 minute consultation on highlights and next steps

Level 3 Survey Package – $499 Add to Cart

  • 90 minute consultation
  • Build a survey with your logo (20 questions or less)
  • Deliver to your list or provide link for your website
  • Provide results via PDF report and complete data download via Excel
  • One hour consultation on highlights and next steps
  • Deliver follow-up communication to respondents

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We can also tailor a package to suit your needs or help with stakeholder interviews and focus groups. Contact me for a custom quote at susan@susanTblake.com!

I also offer Corrective Action and Preventive Action Consulting and Customer Service and Satisfaction Training!
Click Here to learn more, or contact me directly!

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Don’t forget to read “The Survey As Conversation” – a short-but-sweet guide to help you get your arms around applying your curiosity about your clients, customers and prospects! Click Here to read more and download it!

If you are willing to partner with your customers, learning more about what they want and what they need is is good for them and for you.

Being Curious About Your Customers Is About to Get Easier!

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