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Overview


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Looking for support for you, your team, or your organization?

I can help you:

  • Set your direction and measure your progress through strategic planning and alignment
  • Enhance your relationship with your clients through assessing and transforming their experience
  • Improve productivity and make positive, lasting changes through
    • Solving problems at their root cause
    • Assessing tension around change and identifying focus points for action
    • Assessing skill and knowledge gaps at various levels of your organization
    • Setting goals, identifying relevant Key Performance Indicators, and establishing data collection methods
    • Improving communication at all levels
  • Increase employee satisfaction and engagement through
    • Listening to your employees and acting on what you learn
    • Creating processes that engage employees in growing your business
    • Improving individual skills in leaders and team members
    • Improving group communication and operations
  • Create a culture of innovation through
    • Continual improvement
    • Involving people on the front lines in solving problems

I have a lot more than hammers in my toolbox. My primary tools are curiosity, problem solving, and the ability to connect people.

More specifically, these include:

    • Customer and Employee Survey Design and Analysis
    • Human Process Improvement
    • Training Development and Delivery
    • Group Facilitation
    • Individual Coaching

I bring my curiosity to work for you so we can figure out which tools are needed to help you build solutions.

Please contact me to discuss how I can help you!

(925) 580-6922    susan {at} susanTblake {dot} com

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